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sales@brag-fishing.com

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FAQ

Q:How long does it take for order to arrive?

The entire shipping timeframe is between 12 ~ 20 business days, which means it may take 45 days or more.  However, our customers have reported that it usually takes less than 2 weeks for their order to arrive, and sometimes sooner than that. 

A:Although it is highly dependent on the country you reside and its customs policies, we’ll try to get your product out of the door as soon as possible.

For support please email support@brag-fishing.com

Q: My tracking says no information at the moment

A:For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

Q: Where will my items ship from?

A: We have fulfillment centres across the globe in US, Asia and Australia.

 

Q: Will my items be sent in one package?

A: For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.  This is because we use several fulfillment warehouses in China and U.S.  If you have any other questions, please contact us and we will do our best to help you out.

 

Q: How secure is your website?

A: Brag Fishing adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

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